Fraud awareness

Please be aware that CVC DIF’s name, trademark, brands, addresses and other publicly available information may be misused by fraudsters publishing websites or using email accounts that fraudulently claim to be affiliated with CVC DIF.

Fraudsters can use CVC DIF’s name in furtherance of a variety of criminal activities. They may seek to impersonate employees or claim affiliation with CVC DIF by using e.g. fraudulent websites, email addresses, applications or social media accounts. They may pose as a legitimate organisation, send emails or make phone calls to extract personal or financial data for the use of financial crimes while using names of real employees and by replicating documentation.

General advise

When communicating with CVC DIF please remember: 

•    CVC DIF does not engage directly with retail customers nor offers retail products (investments) to the general public, either directly or through social media platforms or applications or any kind of intermediary. 

•    To confirm that you visit an authentic CVC DIF website, i.e. cvcdif.com.

•    CVC DIF does not engage in cold calling or in sending unsolicited messages or emails. If you receive an unsolicited telephone call, message or email from someone purporting to represent CVC DIF it is possibly fraudulent, please take care not to provide any (personal or financial) information. 

•    CVC DIF does not conduct business using social media platforms (Facebook, X, etc.) or over messaging platforms (WhatsApp, Telegram, Signal, WeChat etc.).

•    Only to deal with CVC DIF personnel affiliated with an authorised CVC DIF office location.

•    Not to respond to emails from an email address other than an authorised CVC DIF e-mail address. CVC DIF only uses “@dif.eu”, “@difamericas.com” or “@difaustralia.com” for its email addresses. 

Contact us

If you have any fraud concerns or if you have been contacted by someone who you suspect is impersonating CVC DIF please email “opsincidents@dif.eu”. 

Any information you provide to CVC DIF when alerting us to suspected fraud will be used solely for the purposes of investigating and responding to fraud attempts. Personal data may be shared with law enforcement authorities, regulators, or other fraud prevention bodies where required.  Information will be handled securely and only by authorised personnel, and will not be retained longer than necessary for these purposes. For further details on how CVC DIF processes personal data, please see our Privacy Statement.